Telstra HireVue interview questions: What to expect
How to ace the Telstra HireVue interview: Questions and strategy
Some time ago, Telstra changed its hiring procedures to include something called a "HireVue interview".
The purpose of the one-way interviews is to save everyone time. You don't have to travel to an office for an in-person interview if the Telstra hiring manager has already made up their mind on another applicant. And the hiring manager doesn't have to sit through an interview with someone that clearly isn't interested in the job.
So it's a win-win right?
Sort of.
HireVue interviews can be very stressful for applicants since there is no live interviewer asking questions. Many applicants have told us this gives them anxiety since there is no way to know if your answers were solid or could be improved.
You can gain some confidence before your interview by practicing for Telstra's HireVue interview on a platform like Voomer®, where you can practice on Telstra sample questions and get instant, AI-powered feedback on your answers.
Let's walk you through the Telstra HireVue interview and at the end of this article you can take a look at a few sample Telstra HireVue interview questions.
What happens in a Telstra HireVue interview?
In a HireVue interview, you'll record yourself answering questions.
Those questions might be shown to you as a couple of lines of text or they might be displayed as a pre-recorded video by someone at Telstra asking you that question.
Then, you'll get around 30 seconds to prepare your answer and around two minutes to answer.
The number of questions varies, so be ready to answer anything from 2 to 5 questions.
You can answer on your cell phone, laptop, or desktop computer - as long as it has a camera.
Telstra's HireVue interview specifics
The questions asked will be mostly behavioral ones, so make sure you are brushed up on how to answer those. The best way to answer them is via the STAR method - if you aren't familiar with how to ace every question using that method, check out the video below.
You also want to be aware of Telstra's corporate values. You want to answer the behavioral questions on HireVue through the lens of those values. This will make the hiring manager's life very easy as they are looking for those values in every person they evaluate.
You can find Telstra's purpose and values on its Purpose and the Big Three page, with the foundational four values described in the Telstra Value Chain — Purpose & Values document (PDF).
Telstra's purpose: "We believe it's people who give purpose to our technology. So we're committed to staying close to our customers and providing them the best experience. And delivering the best technology. On the best network. Because our purpose is to build a connected future so everyone can thrive."1
Telstra publishes four foundational values that describe what the company stands for:
- We are changemakers
- We are better together
- We care
- We make it simple2
In FY24, Telstra launched The Big Three — behaviours and habits that operationalise the values day-to-day. Behavioural answers that map to one of the Big Three will land especially well:
| Behaviour | Habits Telstra associates with it |
|---|---|
| Look Beyond | "See the big picture / Strive for customers / Learn and adapt."1 |
| Work as One | "Listen first / Speak up / Align and commit."1 |
| Make a Difference | "Do what matters / Own it / Act with care."1 |
Bring stories that demonstrate stepping back to see a bigger problem (Look Beyond), listening before pushing your own view and then speaking up at the right moment (Work as One), and taking ownership of an outcome others would have walked past (Make a Difference).
How to prepare for Telstra's HireVue interview
Start with what you can control.
Start your interview in a place that is quiet - away from kids, pets, lawnmowers, etc. Not only will the person viewing your video have a hard time understanding you, loud noises right when you are about to answer a question might sap your confidence. AI keyword detection is based off understanding what you say so the clearer you can speak and the quieter the enviroment around you the more of your response will make it through.
Even though you might be at home, dress as if you were at an in-person interview. People viewing your answers appreciate the professionalism of someone that took the time to think about this issue and record using appropriate clothing.
Lighting is absolutely key. If you record in an environment with low light, you'll come across as a blurry, barely recognizable mess on video - which does not help your chances of getting hired. Open your curtains to let in lots of natural light or turn on lights to brighten up the environment. When it comes to lighting, more is always better - as long as the lights aren't pointed at your camera!
Telstra HireVue interview questions
Each of these is a competency probe. Here's what Telstra is actually testing.
- Tell me about yourself: your elevator pitch. They want a 60-second story arc, not your resume read aloud.
- What was the toughest challenge you've faced: really a question about prioritization. Break the problem into parts and walk them through the order you tackled them.
- Tell me about a time you faced a problem with a team member: empathy and resolution. Don't jump to "I escalated it." Show the steps you took.
- Tell me something that is not on your resume: your one shot to be memorable. Pick something that signals a strength none of the other questions touch.
Access more of these (plus Telstra-specific feedback on your answers) at Voomer®.
Step into your arena
The first time you face the camera shouldn't be on Telstra's real HireVue. Run the reps now, on Telstra-specific questions, against a 30-second prep clock, so the format is muscle memory by the time the record light goes on.
Voomer® scores your pacing, filler words, and eye contact, so you know exactly how you come across before Telstra's hiring manager does.
Footnotes
-
Telstra, "Purpose and the Big Three," https://www.telstra.com.au/aboutus/our-company/purpose-values (accessed May 2026). ↩ ↩2 ↩3 ↩4
-
Telstra, "Telstra Value Chain — Purpose & Values," https://www.telstra.com.au/content/dam/tcom/about-us/community-environment/pdf/Telstra-Value-Chain_Purpose-Values%20Remediated.pdf (accessed May 2026). ↩
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Face the CameraWhat candidates ask us
- What Telstra HireVue questions should I expect?
- Telstra typically asks behavioral and situational questions — think ‘Tell me about a time...’ and ‘How would you handle...’ The specific questions rotate, but the format stays the same: you’ll see the question, get prep time, then record your answer on camera. Voomer’s Telstra question bank has the real questions candidates have reported.
- How long is the Telstra HireVue interview?
- Most HireVue interviews run 4–6 questions, 2–3 minutes per answer. The whole thing takes about 20–30 minutes. You’ll usually get 30 seconds to read each question before recording starts.
- Can I practice Telstra HireVue questions before the real thing?
- That’s exactly what Voomer is for. Record yourself answering real Telstra questions in the same timed, on-camera format — then see your debrief: how fast you spoke, where your eyes went, whether filler words crept in, and how you compare to other Telstra candidates.
- How does Telstra’s HireVue evaluate my answers?
- HireVue uses AI to assess your responses — but what exactly it measures isn’t fully transparent. What we know: delivery matters as much as content. Eye contact, speaking pace, confidence, and structure all factor in. Voomer shows you these same signals so you know exactly how you’re coming across.
- What’s the best way to prepare for a Telstra HireVue?
- Practice on camera. Reading about interview tips helps, but nothing replaces actually recording yourself and watching it back. Most candidates who use Voomer see their biggest improvement between sessions 3 and 5 — that’s when the self-consciousness fades and real presence kicks in.