--- title: "TSB Bank Sonru interview questions: What to expect" description: "How to ace the TSB Bank Sonru interview: Questions and strategy" author: "Patrick Lemouche" date: "2021-09-29" canonical: "https://www.tryvoomer.com/blog/tsb-bank-sonru-interview-questions-what-to-expect" --- # TSB Bank Sonru interview questions: What to expect > How to ace the TSB Bank Sonru interview: Questions and strategy Published 2021-09-29 by Patrick Lemouche on [the Voomer® blog](https://www.tryvoomer.com/blog). > **Sonru**: A video interviewing platform offering automated, on-demand video interviews for candidate screening. Sonru allows candidates to record responses to preset questions at their convenience, with options for company branding and structured evaluation. Some time ago, [TSB Bank](https://www.tsb.co.uk/) changed its hiring procedures to include something called a "[Sonru](https://www.tryvoomer.com/blog/define/sonru) interview". The purpose of these [video](https://www.tryvoomer.com/blog/define/video-interview) or [one-way interviews](https://www.tryvoomer.com/blog/define/one-way-interview) is to save everyone time. You don't have to travel to an office for an in-person interview if the TSB hiring manager has already made up their mind on another applicant. And the hiring manager doesn't have to sit through an interview with someone that clearly isn't interested in the job. So it's a win-win right? _Sort of._ [Sonru](https://www.tryvoomer.com/blog/define/sonru) interviews can be very **stressful** for applicants since there is no live interviewer asking questions. Many applicants have told us this gives them anxiety since there is no way to know if your answers were solid or could be improved. You can gain some **confidence** before your interview by practicing for TSB's Sonru interview on a platform like **[Voomer®](https://app.tryvoomer.com)**, where you can practice on TSB sample questions and get instant, AI-powered feedback on your answers. Let's walk you through the TSB Sonru interview and at the end of this article you can take a look at a few sample TSB Sonru interview questions. Get ahead of the competition at TSB with Voomer® ### What happens in a TSB Sonru interview? In a Sonru interview, you'll record yourself answering questions. Those questions might be shown to you as a couple of lines of text or they might be displayed as a pre-recorded video by someone at TSB asking you that question. Then, you'll get around 30 seconds to prepare your answer and around two minutes to answer. The number of questions varies, so be ready to answer anything from 2 to 5 questions. You can answer on your cell phone, laptop, or desktop computer - as long as it has a camera. ### TSB's Sonru interview specifics The questions asked will be mostly behavioral ones, so make sure you are brushed up on how to answer those. The best way to answer them is via the STAR method - if you aren't familiar with how to ace every question using that method, check out the video below. [Watch on YouTube](https://www.youtube.com/watch?v=xwN2uu9DmSE) You also want to be aware of TSB's corporate values. You want to answer the behavioral questions on Sonru through the lens of those values. This will make the hiring manager's life very easy as they are looking for those values in every person they evaluate. You can find TSB's published behaviours on its [careers website](https://www.tsbcareers.co.uk/about-us). Also take a look at the bank's [Do What Matters](https://www.tsb.co.uk/do-what-matters.html) plan to familiarize yourself with TSB's corporate goals, because knowledge of those can be extremely helpful in an interview. As of 2026, TSB publishes four "how we do things" behaviours, anchored to its overarching purpose of "Money Confidence. For everyone. Every day." You can use these to frame your behavioral answers through the value that is most relevant to the story you're telling. | Behaviour | TSB's stated description | |---|---| | **Feel what our customers feel** | "We believe the best way to give our customers the type of banking they want, and they need, is to step into their shoes and really understand their experiences they have with us."[^tsb-values] | | **Always look for better** | "We believe great ideas for how to improve can come from anyone and everywhere."[^tsb-values] | | **Say it straight** | "We take pride in being open and honest, avoiding jargon and business-speak."[^tsb-values] | | **Do the things that matter** | "We focus on actions that make a positive difference, creating the best experiences and services for customers and colleagues."[^tsb-values] | TSB states that its purpose is to help customers "make the most of their money, so that they can feel money confident every day."[^tsb-values] If you are able to naturally reference how your decisions and actions have aligned with that purpose during an answer it will help to set you apart. [^tsb-values]: TSB Bank plc, "About us," https://www.tsbcareers.co.uk/about-us (accessed May 2026). ### How to prepare for TSB's Sonru interview Start with what you can control. Start your interview in a place that is **quiet** - away from kids, pets, lawnmowers, etc. Not only will the person viewing your video have a hard time understanding you, loud noises right when you are about to answer a question might sap your confidence. Even though you might be at home, **dress** as if you were at an in-person interview. People viewing your answers appreciate the professionalism of someone that took the time to think about this issue and record using appropriate clothing. **Lighting** is absolutely key. If you record in an environment with low light, you'll come across as a blurry, barely recognizable mess on video - which does not help your chances of getting hired. Open your curtains to let in lots of natural light or turn on lights to brighten up the environment. When it comes to lighting, more is always better - as long as the lights aren't pointed at your camera! ### TSB Sonru interview questions Below are some TSB sample questions. * Tell me about yourself (a classic Sonru question) * What was the toughest challenge you've faced * Tell me about a time you faced a problem with a team member * Tell me something that is not on your resume * Access more of these questions at **[Voomer®](https://app.tryvoomer.com)**! ### Train it before it counts Practice makes perfect - boost your confidence before the interview by **practicing** for your TSB Sonru interview on a tool like **[Voomer®](https://app.tryvoomer.com)**. You can browse our question database with company-specific questions and practice for them in an environment that is extremely similar to Sonru's. You can also get **AI-powered feedback on your answers** to help you land that dream job! Good luck with your interview! ## Machine-readable surfaces - [Site guide for AI agents](https://www.tryvoomer.com/llms.txt) · [full reference](https://www.tryvoomer.com/llms-full.txt) · [blog guide listing](https://www.tryvoomer.com/blog/llms.txt) - [Semantic guide search API](https://api.tryvoomer.com/blog/search?q={query}) (JSON) - [Agent Skills index](https://www.tryvoomer.com/.well-known/agent-skills/index.json) - [Sitemap](https://www.tryvoomer.com/sitemap.xml) - Any content page serves markdown via `Accept: text/markdown`, a `.md` suffix, or `?mode=agent`