United Airlines HireVue interview questions: What to expect
How to ace the United Airlines HireVue interview: Questions and strategy
Some time ago, United Airlines changed its hiring procedures to include something called a "HireVue interview".
The purpose of the one-way interviews is to save everyone time. You don't have to travel to an office for an in-person interview if the United Airlines hiring manager has already made up their mind on another applicant. And the hiring manager doesn't have to sit through an interview with someone that clearly isn't interested in the job.
So it's a win-win right?
Sort of.
HireVue interviews can be very stressful for applicants since there is no live interviewer asking questions. Many applicants have told us this gives them anxiety since there is no way to know if your answers were solid or could be improved.
You can gain some confidence before your interview by practicing for United Airlines's HireVue interview on a platform like Voomer®, where you can practice on United Airlines sample questions and get instant, AI-powered feedback on your answers.
Let's walk you through the United Airlines HireVue interview and at the end of this article you can take a look at a few sample United Airlines HireVue interview questions.
What happens in a United Airlines HireVue interview?
In a HireVue interview, you'll record yourself answering questions.
Those questions might be shown to you as a couple of lines of text or they might be displayed as a pre-recorded video by someone at United Airlines asking you that question.
Then, you'll get around 30 seconds to prepare your answer and around two minutes to answer.
The number of questions varies, so be ready to answer anything from 2 to 5 questions.
You can answer on your cell phone, laptop, or desktop computer - as long as it has a camera.
United Airlines's HireVue interview specifics
The questions asked will be mostly behavioral ones, so make sure you are brushed up on how to answer those. The best way to answer them is via the STAR method - if you aren't familiar with how to ace every question using that method, check out the video below.
You also want to be aware of United Airlines's corporate values. You want to answer the behavioral questions on HireVue through the lens of those values. This will make the hiring manager's life very easy as they are looking for those values in every person they evaluate.
You can find United Airlines' values on its Corporate Impact Report — Our strategy page.
United Airlines publishes its core values in the Corporate Impact Report:
"Our shared purpose 'Connecting People. Uniting the World' drives our decision making, supported by our core values: Safety, Caring, Dependability and Efficiency."1
- Safety
- Caring
- Dependability
- Efficiency
United frames its brand and broader posture this way: "Our brand campaign, 'Good Leads The Way®,' is the public face of a deeper drive to do the right thing for our customers, employees, communities and planet. Doing so enhances our ability to compete, strengthens our long-term decision-making and keeps us agile to the needs of those on whom we depend for our success."1 And the company-wide framing: "We believe in the transformative power of travel. It can lift economies, advance society, open hearts and expand minds. Millions of passengers and tons of freight rely on United to connect them to the world every year."1
Bring stories that demonstrate making the safe call when it slowed you down, caring for a customer or teammate in a moment that wasn't in your job description, being the dependable person others counted on under operational pressure, and finding the efficient path without cutting corners.
How to prepare for United Airlines's HireVue interview
Start with what you can control.
Start your interview in a place that is quiet - away from kids, pets, lawnmowers, etc. Not only will the person viewing your video have a hard time understanding you, loud noises right when you are about to answer a question might sap your confidence. AI keyword detection is based off understanding what you say so the clearer you can speak and the quieter the enviroment around you the more of your response will make it through.
Even though you might be at home, dress as if you were at an in-person interview. People viewing your answers appreciate the professionalism of someone that took the time to think about this issue and record using appropriate clothing.
Lighting is absolutely key. If you record in an environment with low light, you'll come across as a blurry, barely recognizable mess on video - which does not help your chances of getting hired. Open your curtains to let in lots of natural light or turn on lights to brighten up the environment. When it comes to lighting, more is always better - as long as the lights aren't pointed at your camera!
United Airlines HireVue interview questions
Each of these is a competency probe. Here's what United Airlines is actually testing.
- Tell me about yourself: your elevator pitch. They want a 60-second story arc, not your resume read aloud.
- What was the toughest challenge you've faced: really a question about prioritization. Break the problem into parts and walk them through the order you tackled them.
- Tell me about a time you faced a problem with a team member: empathy and resolution. Don't jump to "I escalated it." Show the steps you took.
- Tell me something that is not on your resume: your one shot to be memorable. Pick something that signals a strength none of the other questions touch.
Access more of these (plus United Airlines-specific feedback on your answers) at Voomer®.
Step into your arena
The first time you face the camera shouldn't be on United Airlines's real HireVue. Run the reps now, on United Airlines-specific questions, against a 30-second prep clock, so the format is muscle memory by the time the record light goes on.
Voomer® scores your pacing, filler words, and eye contact, so you know exactly how you come across before United Airlines's hiring manager does.
Footnotes
-
United Airlines, "Our strategy" (Corporate Impact Report 2024), https://corporateimpact.united.com/our-strategy/ (accessed May 2026). ↩ ↩2 ↩3
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Face the CameraWhat candidates ask us
- What United Airlines HireVue questions should I expect?
- United Airlines typically asks behavioral and situational questions — think ‘Tell me about a time...’ and ‘How would you handle...’ The specific questions rotate, but the format stays the same: you’ll see the question, get prep time, then record your answer on camera. Voomer’s United Airlines question bank has the real questions candidates have reported.
- How long is the United Airlines HireVue interview?
- Most HireVue interviews run 4–6 questions, 2–3 minutes per answer. The whole thing takes about 20–30 minutes. You’ll usually get 30 seconds to read each question before recording starts.
- Can I practice United Airlines HireVue questions before the real thing?
- That’s exactly what Voomer is for. Record yourself answering real United Airlines questions in the same timed, on-camera format — then see your debrief: how fast you spoke, where your eyes went, whether filler words crept in, and how you compare to other United Airlines candidates.
- How does United Airlines’s HireVue evaluate my answers?
- HireVue uses AI to assess your responses — but what exactly it measures isn’t fully transparent. What we know: delivery matters as much as content. Eye contact, speaking pace, confidence, and structure all factor in. Voomer shows you these same signals so you know exactly how you’re coming across.
- What’s the best way to prepare for a United Airlines HireVue?
- Practice on camera. Reading about interview tips helps, but nothing replaces actually recording yourself and watching it back. Most candidates who use Voomer see their biggest improvement between sessions 3 and 5 — that’s when the self-consciousness fades and real presence kicks in.