--- title: "Westpac Sonru interview questions: What to expect" description: "How to ace the Westpac Sonru interview: Questions and strategy" author: "Patrick Lemouche" date: "2021-08-27" canonical: "https://www.tryvoomer.com/blog/westpac-sonru-interview-questions-what-to-expect" --- # Westpac Sonru interview questions: What to expect > How to ace the Westpac Sonru interview: Questions and strategy Published 2021-08-27 by Patrick Lemouche on [the Voomer® blog](https://www.tryvoomer.com/blog). > **Sonru**: A video interviewing platform offering automated, on-demand video interviews for candidate screening. Sonru allows candidates to record responses to preset questions at their convenience, with options for company branding and structured evaluation. Some time ago, [Westpac](https://www.westpac.com.au/) changed its hiring procedures to include something called a "[Sonru](https://www.tryvoomer.com/blog/define/sonru) interview". The purpose of these [video](https://www.tryvoomer.com/blog/define/video-interview) or [one-way interviews](https://www.tryvoomer.com/blog/define/one-way-interview) is to save everyone time. You don't have to travel to an office for an in-person interview if the Westpac hiring manager has already made up their mind on another applicant. And the hiring manager doesn't have to sit through an interview with someone that clearly isn't interested in the job. So it's a win-win right? _Sort of._ [Sonru](https://www.tryvoomer.com/blog/define/sonru) interviews can be very **stressful** for applicants since there is no live interviewer asking questions. Many applicants have told us this gives them anxiety since there is no way to know if your answers were solid or could be improved. You can gain some **confidence** before your interview by practicing for Westpac's Sonru interview on a platform like **[Voomer®](https://app.tryvoomer.com)**, where you can practice on Westpac sample questions and get instant, AI-powered feedback on your answers. Let's walk you through the Westpac Sonru interview and at the end of this article you can take a look at a few sample Westpac Sonru interview questions. Get ahead of the competition at Westpac with Voomer® ### What happens in a Westpac Sonru interview? In a Sonru interview, you'll record yourself answering questions. Those questions might be shown to you as a couple of lines of text or they might be displayed as a pre-recorded video by someone at Westpac asking you that question. Then, you'll get around 30 seconds to prepare your answer and around two minutes to answer. The number of questions varies, so be ready to answer anything from 2 to 5 questions. You can answer on your cell phone, laptop, or desktop computer - as long as it has a camera. ### Westpac's Sonru interview specifics The questions asked will be mostly behavioral ones, so make sure you are brushed up on how to answer those. The best way to answer them is via the STAR method - if you aren't familiar with how to ace every question using that method, check out the video below. [Watch on YouTube](https://www.youtube.com/watch?v=xwN2uu9DmSE) You also want to be aware of Westpac's corporate values. You want to answer the behavioral questions on Sonru through the lens of those values. This will make the hiring manager's life very easy as they are looking for those values in every person they evaluate. You can find Westpac's values, published as "Our Commitments," on its [careers values page](https://www.westpac.com.au/about-westpac/careers/working-together-at-westpac/our-values/). Also take a look at the [Our strategy and purpose page](https://www.westpac.com.au/about-westpac/westpac-group/company-overview/our-strategy-purpose/) to familiarize yourself with Westpac's corporate goals, because knowledge of those can be extremely helpful in an interview. As of 2026, Westpac publishes three commitments alongside an ambition to "Be our customers' #1 bank and partner through life." You can use these to frame your behavioral answers through the commitment that is most relevant to the story you're telling. | Commitment | Westpac's stated description | |---|---| | **Always Deliver, Safely** | "We love to tackle the tough stuff. We're tenacious and committed to finding solutions for customers that keep them safe and manage our risk."[^westpac-values] | | **Make an Impact** | "We care about making a real, sustainable difference. We create authentic and lasting value for our customers and the communities we serve."[^westpac-values] | | **Own it** | "We take accountability and do what we say we will. We're focused on what our customers need from us and we won't give up until we've delivered for them."[^westpac-values] | Westpac states that its purpose is "Taking action now to create a better future"[^westpac-strategy] and its strategy is built on five priorities: Customer (Customer Obsessed), People (Best Team, Trusted Experts), Change (Brilliant at Delivery), Risk (Safe & Strong) and Performance (Execution Excellence). If you can naturally reference how your decisions and actions have aligned with those commitments and priorities during an answer, it will help to set you apart. [^westpac-values]: Westpac Banking Corporation, "Our Commitments," https://www.westpac.com.au/about-westpac/careers/working-together-at-westpac/our-values/ (accessed May 2026). [^westpac-strategy]: Westpac Banking Corporation, "Our strategy and purpose," https://www.westpac.com.au/about-westpac/westpac-group/company-overview/our-strategy-purpose/ (accessed May 2026). ### How to prepare for Westpac's Sonru interview Start with what you can control. Start your interview in a place that is **quiet** - away from kids, pets, lawnmowers, etc. Not only will the person viewing your video have a hard time understanding you, loud noises right when you are about to answer a question might sap your confidence. Even though you might be at home, **dress** as if you were at an in-person interview. People viewing your answers appreciate the professionalism of someone that took the time to think about this issue and record using appropriate clothing. **Lighting** is absolutely key. If you record in an environment with low light, you'll come across as a blurry, barely recognizable mess on video - which does not help your chances of getting hired. Open your curtains to let in lots of natural light or turn on lights to brighten up the environment. When it comes to lighting, more is always better - as long as the lights aren't pointed at your camera! ### Westpac Sonru interview questions Below are some Westpac sample questions. * Tell me about yourself (a classic Sonru question) * What was the toughest challenge you've faced * Tell me about a time you faced a problem with a team member * Tell me something that is not on your resume * Access more of these questions at **[Voomer®](https://app.tryvoomer.com)**! ### Step into your arena Practice makes perfect - boost your confidence before the interview by **practicing** for your Westpac Sonru interview on a tool like **[Voomer®](https://app.tryvoomer.com)**. You can browse our question database with company-specific questions and practice for them in an environment that is extremely similar to Sonru's. You can also get **AI-powered feedback on your answers** to help you land that dream job! Good luck with your interview! ## Machine-readable surfaces - [Site guide for AI agents](https://www.tryvoomer.com/llms.txt) · [full reference](https://www.tryvoomer.com/llms-full.txt) · [blog guide listing](https://www.tryvoomer.com/blog/llms.txt) - [Semantic guide search API](https://api.tryvoomer.com/blog/search?q={query}) (JSON) - [Agent Skills index](https://www.tryvoomer.com/.well-known/agent-skills/index.json) - [Sitemap](https://www.tryvoomer.com/sitemap.xml) - Any content page serves markdown via `Accept: text/markdown`, a `.md` suffix, or `?mode=agent`