Westpac Sonru interview questions: What to expect
How to ace the Westpac Sonru interview: Questions and strategy
Some time ago, Westpac changed its hiring procedures to include something called a "Sonru interview".
The purpose of these video or one-way interviews is to save everyone time. You don't have to travel to an office for an in-person interview if the Westpac hiring manager has already made up their mind on another applicant. And the hiring manager doesn't have to sit through an interview with someone that clearly isn't interested in the job.
So it's a win-win right?
Sort of.
Sonru interviews can be very stressful for applicants since there is no live interviewer asking questions. Many applicants have told us this gives them anxiety since there is no way to know if your answers were solid or could be improved.
You can gain some confidence before your interview by practicing for Westpac's Sonru interview on a platform like Voomer, where you can practice on Westpac sample questions and get instant, AI-powered feedback on your answers.
Let's walk you through the Westpac Sonru interview and at the end of this article you can take a look at a few sample Westpac Sonru interview questions.
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What happens in a Westpac Sonru interview?
In a Sonru interview, you'll record yourself answering questions.
Those questions might be shown to you as a couple of lines of text or they might be displayed as a pre-recorded video by someone at Westpac asking you that question.
Then, you'll get around 30 seconds to prepare your answer and around two minutes to answer.
The number of questions varies, so be ready to answer anything from 2 to 5 questions.
You can answer on your cell phone, laptop, or desktop computer - as long as it has a camera.
Westpac's Sonru interview specifics
The questions asked will be mostly behavioral ones, so make sure you are brushed up on how to answer those. The best way to answer them is via the STAR method - if you aren't familiar with how to ace every question using that method, check out the video below.
You also want to be aware of Westpac's corporate values. You want to answer the behavioral questions on Sonru through the lens of those values. This will make the hiring manager's life very easy as they are looking for those values in every person they evaluate.
You can find Westpac's values, published as "Our Commitments," on its careers values page. Also take a look at the Our strategy and purpose page to familiarize yourself with Westpac's corporate goals, because knowledge of those can be extremely helpful in an interview.
As of 2026, Westpac publishes three commitments alongside an ambition to "Be our customers' #1 bank and partner through life." You can use these to frame your behavioral answers through the commitment that is most relevant to the story you're telling.
| Commitment | Westpac's stated description |
|---|---|
| Always Deliver, Safely | "We love to tackle the tough stuff. We're tenacious and committed to finding solutions for customers that keep them safe and manage our risk."1 |
| Make an Impact | "We care about making a real, sustainable difference. We create authentic and lasting value for our customers and the communities we serve."1 |
| Own it | "We take accountability and do what we say we will. We're focused on what our customers need from us and we won't give up until we've delivered for them."1 |
Westpac states that its purpose is "Taking action now to create a better future"2 and its strategy is built on five priorities: Customer (Customer Obsessed), People (Best Team, Trusted Experts), Change (Brilliant at Delivery), Risk (Safe & Strong) and Performance (Execution Excellence). If you can naturally reference how your decisions and actions have aligned with those commitments and priorities during an answer, it will help to set you apart.
How to prepare for Westpac's Sonru interview
Start with what you can control.
Start your interview in a place that is quiet - away from kids, pets, lawnmowers, etc. Not only will the person viewing your video have a hard time understanding you, loud noises right when you are about to answer a question might sap your confidence.
Even though you might be at home, dress as if you were at an in-person interview. People viewing your answers appreciate the professionalism of someone that took the time to think about this issue and record using appropriate clothing.
Lighting is absolutely key. If you record in an environment with low light, you'll come across as a blurry, barely recognizable mess on video - which does not help your chances of getting hired. Open your curtains to let in lots of natural light or turn on lights to brighten up the environment. When it comes to lighting, more is always better - as long as the lights aren't pointed at your camera!
Westpac Sonru interview questions
Below are some Westpac sample questions.
- Tell me about yourself (a classic Sonru question)
- What was the toughest challenge you've faced
- Tell me about a time you faced a problem with a team member
- Tell me something that is not on your resume
- Access more of these questions at Voomer!
Step into your arena
Practice makes perfect - boost your confidence before the interview by practicing for your Westpac Sonru interview on a tool like Voomer.
You can browse our question database with company-specific questions and practice for them in an environment that is extremely similar to Sonru's.
You can also get AI-powered feedback on your answers to help you land that dream job!
Good luck with your interview!
Footnotes
-
Westpac Banking Corporation, "Our Commitments," https://www.westpac.com.au/about-westpac/careers/working-together-at-westpac/our-values/ (accessed May 2026). ↩ ↩2 ↩3
-
Westpac Banking Corporation, "Our strategy and purpose," https://www.westpac.com.au/about-westpac/westpac-group/company-overview/our-strategy-purpose/ (accessed May 2026). ↩
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Face the CameraWhat candidates ask us
- What interview questions does Westpac Sonru typically ask?
- Westpac Sonru interview questions vary by role and level, but expect behavioral questions (‘Tell me about a time...’), situational scenarios, and questions specific to the position. Voomer’s question bank has real questions reported by Westpac Sonru candidates.
- How should I prepare for a Westpac Sonru interview?
- Research the company, know your stories, and if it’s a video interview, practice on camera. Most candidates underestimate how different they come across on video versus in person. Voomer lets you see exactly what the interviewer sees.
- What does Westpac Sonru look for in candidates?
- Beyond technical skills, Westpac Sonru evaluates communication, confidence, and cultural fit. In video interviews specifically, how you deliver matters as much as what you say. Voomer breaks down the signals that interviewers pick up on, like eye contact, pacing, and filler words, so you can train them before the real thing.